{"id":9460,"date":"2026-05-28T02:04:33","date_gmt":"2026-05-27T17:04:33","guid":{"rendered":"https:\/\/keirin.by-onko-chishin.com\/faq-items\/i-want-to-cancel-my-reservation\/"},"modified":"2026-05-28T02:04:33","modified_gmt":"2026-05-27T17:04:33","slug":"i-want-to-cancel-my-reservation","status":"publish","type":"avada_faq","link":"https:\/\/keirin.by-onko-chishin.com\/en\/faq-items\/i-want-to-cancel-my-reservation\/","title":{"rendered":"I want to cancel my reservation"},"content":{"rendered":"<p>Cancellation fees may apply based on our cancellation policy. Refunds are available depending on the date of cancellation.<\/p>\n<p>If you booked through our official website, please proceed with changes or cancellations via <a href=\"https:\/\/booking.by-onko-chishin.com\/sign-in?code=01940173-1c6b-7daf-acfa-da531e195360\" target=\"_blank\" rel=\"noopener\">this<\/a> URL.<\/p>\n<p>For guests who booked by phone or for other inquiries, please contact us here:<br \/>TEL: 0863-31-0555 (Hours: 10:00 AM \u2013 7:00 PM)<br \/>EMAIL: keirin@okcs.co.jp<\/p>\n<p>If you booked through a travel agency or an online booking site, please contact the company you booked with.<\/p>\n<p>\u3010Cancellation Fees\u3011<br \/>Cancellation fees will be charged as follows:<br \/>Same day: 100% of the room rate<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation fees may apply based on our cancellation policy. Refunds are available depending on the date of cancellation.<\/p>\n<p>If you booked through our official website, please proceed with changes or cancellations via <a href=\"https:\/\/booking.by-onko-chishin.com\/sign-in?code=01940173-1c6b-7daf-acfa-da531e195360\" target=\"_blank\" rel=\"noopener\">this<\/a> URL.<\/p>\n<p>For guests who booked by phone or for other inquiries, please contact us here:<br \/>TEL: 0863-31-0555 (Hours: 10:00 AM \u2013 7:00 PM)<br \/>EMAIL: keirin@okcs.co.jp<\/p>\n<p>If you booked through a travel agency or an online booking site, please contact the company you booked with.<\/p>\n<p>\u3010Cancellation Fees\u3011<br \/>Cancellation fees will be charged as follows:<br \/>Same day: 100% of the room rate<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[105],"class_list":["post-9460","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-04-reservations-accommodation-terms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I want to cancel my reservation - SETOUCHI KEIRIN HOTEL 10 by Onko Chishin<\/title>\n<meta name=\"description\" content=\"Cancellation fees may apply based on our cancellation policy. 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