Can the beds be pushed together or moved against the wall?
The beds can be pushed together. Please feel free to ask our staff.
Do you offer laptop rentals?
We do not offer laptop rentals.
Is the bath in the room a hot spring?
The bath in your room is not a hot spring.
Are there restrooms with diaper changing stations?
Please use the universal restroom in the 1st-floor lobby for diaper changes.
Can I use e-cigarettes like IQOS in non-smoking rooms?
Smoking, including the use of e-cigarettes, is prohibited in all guest rooms.
Do you have trouser pressers?
Trouser pressers are available for loan at the reception.
What should I do if I lose my room key?
If you lose your room key, a reissue fee of ¥1,500 per key will be charged.
Are bathrobes available in the room?
Available in suite rooms only.
Do you have a wine opener?
Please ask at reception.
There’s an issue with the in-room amenities (the fridge isn’t cooling, the lights won’t turn on, there’s no hot water, etc.).
We apologize for the inconvenience. Could you please tell us your room number?
