Can I reserve rental equipment?
We generally do not accept reservations.
Do you offer a small-group dining plan for family members?
Please feel free to contact us, but we do not have private rooms available.
Do I need a reservation for day-use bathing?
No reservation required. Availability is limited, so please contact the hotel in advance.
What baby supplies are available?
None are available.
I haven’t received a response about the message I left in the notes section when booking.
What kind of content is it?
Can I make a reservation for someone else?
If the guest and the person making the reservation are different, we require the guest's information in advance. In some cases, we may decline the reservation.
Are there any special perks if I stay on my birthday?
No, we do not offer any.
What should I do in an emergency evacuation?
Evacuation route maps are available in the guest rooms.
Please use the emergency stairs to evacuate to the first floor.
Depending on the situation, the evacuation area may change, so please follow staff instructions.
Can I change my room type after booking?
Yes, if rooms are available. Upgrade fees depend on availability on the day, so please contact the hotel directly.
Is there a waitlist for cancellations?
We do not offer a waitlist for cancellations.
