We accept date changes and cancellations after booking. If you wish to change your room type, please make a new reservation.
Please contact us by phone by the day before your stay to change your reservation.
Cancellation fees may apply based on our cancellation policy. Refunds are available depending on the cancellation date.

If you booked through our official website, please proceed with changes or cancellations via this URL.

If you booked through a travel agency or an online booking site, please contact the company you booked with.

For guests who booked by phone or for other inquiries, please contact us here:
TEL: 0863-31-0555 (Hours: 10:00 AM – 7:00 PM)
EMAIL: [email protected]

We accept changes to the number of guests at any time. Changes to your reservation may be subject to cancellation fees based on our cancellation policy. Additional charges may apply for increased guest numbers.

There is no limit on the maximum number of rooms you can book.

If you are unable to stay with us due to natural disasters or public transport cancellations and delays, we will accept cancellations or date changes. In such cases, the standard cancellation fee will be waived.

As long as we have availability, you can stay multiple nights in a row.
For details, please see here.

Hand sanitizer is available at the restaurant entrance.

Depending on your booking type, changes or cancellations by phone may not be possible.

If you booked online via the hotel website but haven’t received a confirmation email, possible causes include your PC/email settings or an incorrect email address. If you do not receive your booking confirmation email within 2 days of making your reservation, please contact us.
TEL: 0863-31-0555 (Hours: 10:00–19:00)

Minors are welcome to stay at our hotel. However, if all guests in a room are minors (under 18 years of age), we require a "Consent Form" from a parent or legal guardian.
Please submit the consent form upon check-in on the day of your arrival.

One form is required per minor.
Please refer to this link for the format: https://drive.google.com/file/d/18vwxV0cRKsrboolh_euCyPeQLmdLeEyG/view?usp=drive_link

Peak season is from October to November.