Cancellation fees may apply based on our cancellation policy. Refunds are available depending on the date of cancellation.

If you booked through our official website, please proceed with changes or cancellations via this URL.

For guests who booked by phone or for other inquiries, please contact us here:
TEL: 0863-31-0555 (Hours: 10:00 AM – 7:00 PM)
EMAIL: [email protected]

If you booked through a travel agency or an online booking site, please contact the company you booked with.

【Cancellation Fees】
Cancellation fees will be charged as follows:
Same day: 100% of the room rate

You can check room availability here.

Children may share the bed, but fees apply depending on age. For details, please contact KEIRIN HOTEL 10 (TEL: 0863-31-0555).

Day use of the public bath is available only during periods when keirin races are not being held.
Please check the URL below for details.
https://keirin.by-onko-chishin.com/2025/11/18/8148/