Is laundry detergent sold separately?
It is available for purchase at the reception counter.
Do you have staff who speak English, Chinese, or Korean?
We have staff who speak Japanese and English.
What should I do if I can’t connect to the Wi-Fi?
If you cannot connect to the Wi-Fi, please contact the reception.
Do you sell ice cream?
Soft-serve ice cream is available at Restaurant FORQ. Availability may vary by season, so please contact the hotel directly.
Can I exchange foreign currency?
We do not offer foreign currency exchange.
If you need to withdraw Japanese yen, please use the nearest 7-Eleven ATM. (About a 25-minute walk from the hotel)
Do you offer laundry service?
We do not offer laundry service.
Can I order delivery such as pizza?
Please contact us in advance if you wish to order delivery from outside restaurants.
Is room service available?
Unfortunately, we do not offer this service.
Can you arrange a cake for a special occasion?
We can prepare an anniversary plate at our on-site restaurant.
For detailed information regarding the contents and pricing, please contact the hotel directly.
How do you handle lost items?
For lost items, please contact us by phone, email, or via the chat shown below. We keep items for up to 3 months. If you wish, we can mail them to you cash on delivery.
TEL: 0863-31-0555 (Hours: 10:00–19:00)
EMAIL: [email protected]
