We accept changes to dates and cancellations after a reservation has been made. If you wish to change your room type, please make a new reservation.
Please note that any changes to your reservation must be made by phone at least one day in advance.
Cancellations may incur a fee based on our cancellation policy. Refunds are also available depending on the date of cancellation.

If you booked through our official website, please proceed with changes or cancellations via this URL.

For guests who booked by phone or for other inquiries, please contact us here:
TEL: 0863-31-0555 (Hours: 10:00 AM – 7:00 PM)
EMAIL: [email protected]

If you booked through a travel agency or an online booking site, please contact the company you booked with.

【Cancellation Fees】
Cancellation fees will be charged as follows:
Same day: 100% of the room rate